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These terms set out the rights and obligations that apply when you access cardrige, fund your account through OVO, ShopeePay, or Bank Transfer, and use any part of the platform available in your region. Read them carefully — they define what you can expect from us, and what we ask of you in return.
By creating an account on cardrige, you agree to be bound by the terms described on this page. These terms govern every interaction between you and the platform — from the moment you register, through each deposit you make via OVO, ShopeePay, or Bank Transfer, to any withdrawal that lands back in your e-wallet. Access to cardrige is available where local law permits; eligibility depends on the laws applicable in your region. We do not extend service to users in jurisdictions where online gaming or related transactions are prohibited. If your local rules change, your continued use of the account is subject to those updated conditions. We update these terms when required by operational or regulatory changes, and the current version is always available on this page. Significant changes are communicated through your account dashboard or via the email address linked to your profile. It is your responsibility to keep your account email current so you receive those notifications. Local payment rails — OVO, ShopeePay, and Bank Transfer — operate under their own provider terms in addition to ours; we handle the account and wallet layer, while the payment provider handles the transfer itself.
OVO deposits and withdrawals fall under both these terms and OVO's own service conditions. The amount you transfer is reflected in your cardrige wallet once the transaction is confirmed on our end.
ShopeePay transactions follow the same dual-terms model. Confirm the destination account number in the ShopeePay app before submitting; we cannot reverse a transfer sent to the wrong destination.
Bank Transfer is the rail most familiar to Indonesia account holders. Processing windows depend on your bank's clearing schedule; the credited amount is shown in your account transaction history once confirmed.
You are responsible for all activity that takes place under your login credentials. If you believe your account has been accessed without your consent, contact our support team immediately using the channel shown in your account settings.
Not every interaction on cardrige is governed by exactly the same set of rules. Understanding which parts of the platform fall under these terms — and which are handled separately — helps you know where to look when a question comes up. Account access and wallet transactions are squarely within scope. Content from game studios and third-party service providers sits alongside our terms but carries its own conditions.
Your registration, login, session management, and account settings are fully governed by these terms. Any action you take while authenticated — browsing the lobby, adjusting your profile, reviewing transaction history — falls within this scope.
Deposits and withdrawals using OVO, ShopeePay, or Bank Transfer are covered here. The terms define how funds move between your local payment method and your cardrige wallet, and what records we retain.
Game content from studios including Microgaming, PlayStar, Habanero, and Pragmatic Play is delivered through our platform but governed in part by each studio's licensing conditions. We make those titles available; the studio sets the mechanics and payout rules.
External services — payment processors, identity verification providers, device operating systems — operate under their own terms. We integrate with them to deliver a complete account experience, but we are not liable for their independent policies or service interruptions.
These terms are not only obligations on your side — they also outline what you can request and how. Your account dashboard is the starting point for most of these actions. After logging in, the transaction history tab shows a full record of every deposit and withdrawal linked to your account, including the payment method used, the amount, and the timestamp. If any detail looks incorrect, you can raise a dispute through the support channel described below. Updating personal information — the email address or phone number tied to your account — is handled directly from the account settings page. We process correction requests as quickly as our verification steps allow. If you have a question about how a specific term applies to your situation, our support team is the right contact point; they can clarify policy language without requiring you to navigate the full document on your own.
Your full transaction history is available under the account dashboard after login. Each entry shows the payment rail used — OVO, ShopeePay, or Bank Transfer — the confirmed amount, and the date.
Email address, phone number, and linked payment details can be updated from the account settings page. Some changes require identity verification; the page shows which fields need it.
If a term is unclear or a transaction entry looks wrong, open a support request from your account. Include the transaction reference number shown in your history to speed up the review.
You can ask us to explain any clause in plain language. We respond through the same support channel — no separate process, no waiting for a scheduled callback.
Policy questions, account disputes, and correction requests all go through the same support team. Choose the channel that suits your situation: live chat is the quickest path for urgent account matters, while email works for detailed written requests that need a paper trail.
Available directly from your account dashboard. Open the chat icon after logging in and select 'Account & Policy' from the topic menu. Response times depend on queue volume; the current wait is shown before you start the chat.
Send policy-related requests to our support address listed on the contact page. Include your registered account email and a clear description of your question or the transaction reference in dispute.
The help section inside your account covers the most common questions about terms, wallet rules, and transaction records. Check there first — many answers are available without needing to contact the team directly.
Your account data — login credentials, transaction records, payment method details — is stored and handled according to the data practices described in this section. We keep transaction records for the period required by applicable regulations in supported regions; the exact retention window depends on local law and is shown in the privacy notice linked from your account settings page. Cookies are used on the cardrige platform to maintain your session, remember your preferences, and support account security. You can manage cookie preferences through your browser settings; disabling session cookies may affect your ability to stay logged in. Account security relies on the credentials you set at registration. We do not ask for your password through any channel other than the login page — any message requesting your password should be reported to support immediately.
Transaction records and account activity logs are retained for the period required by applicable local regulations. The specific window is shown in the privacy notice available from your account settings page after login.
Session cookies keep you authenticated between pages. Analytics cookies help us understand how the platform is used so we can improve it. You manage these from your browser's privacy settings; the effect of each option is described in the cookie notice.
Your password and any verification codes sent to your registered phone or email are yours alone. Never share them. If you suspect unauthorised access, use the 'Forgot Password' flow on the login page and contact support immediately after.
To request a change to the personal information we hold, or to ask how your data is used, contact our support team through live chat or email. We acknowledge data requests within the timeframe required by applicable local law.
These are the questions we hear most often from account holders about how the terms work in practice.
We update these terms when operational or regulatory changes require it. When we do, the revised version goes live on this page and we send a notification to your registered account email. It is important to keep your email address current in account settings so you receive those updates.
The version currently published on this page is the one in effect. The date at the top of the document shows when it was last updated. If you created your account under an earlier version and a material change has been made, we notify you before the new terms take effect.
Access depends on local law and is available only in regions where cardrige's services are permitted. If your country or region restricts online gaming or related transactions, you are not eligible to use the platform. We do not override local law to extend access.
If we suspend your account for a terms violation, your wallet balance is held pending investigation. The outcome — and whether funds are returned to your OVO, ShopeePay, or Bank Transfer account — depends on the result of that review. You can raise questions about the process through our support team.
Open the transaction in your account dashboard and use the 'Report an Issue' option shown beside the entry. Include the transaction reference number and a description of the discrepancy. Our team reviews the record against our payment logs and responds through your registered support channel.
Studios including Microgaming, PlayStar, Habanero, and Pragmatic Play supply game content to our platform under separate agreements. Their mechanics, RTP disclosures, and game rules are their own; our terms govern your account, wallet, and access — not the internal rules of any individual game title.